customer-success-manager

Editorial and source context

What this Skill does

Customer Success Manager is a source-indexed Agent Skill for security, quality & compliance work. Based on the SKILL.md description, it focuses on monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted…. Use the linked GitHub file to confirm scope and prerequisites before enabling it.

What the author says

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

Compatibility and requirements

• Use an agent runtime that supports Agent Skills and the linked SKILL.md format.
• Confirm the source repository's tools, SDKs, and platform prerequisites for data analysis work.

How to install or import it

• Open the linked GitHub SKILL.md and review its scope and setup instructions.
• Install or import the skill using the agent runtime's documented workflow.
• Run a small, non-sensitive test and verify the output before broader use.

Permissions and risks

• Review every command, file path, network request, dependency, and credential scope before enabling it.
• GitHub stars indicate popularity, not safety or correctness; validate the source and test with non-sensitive data.

Example workflows

• Ask an AI agent to apply Customer Success Manager to data analysis work described in the source record.
• Have the agent state assumptions, required tools, and expected output before using this security, quality & compliance skill.
• Compare the result with the linked GitHub SKILL.md and verify it against your project requirements.